Refund policy

Return & Refund Policy

Thank you for shopping at veysha.

We are committed to providing high-quality, fashionable products. Each item is carefully inspected by our Quality Assurance team before shipment to ensure customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return under the following conditions:

• Returns must be requested within 30 days after the delivery of the last item in your order.
• Items must be:
  • Unused, unworn, and unwashed
  • In original condition with all tags attached
  • In original packaging
• All items in the return package must be intact.

If the returned item does not meet the above conditions, we reserve the right to reject the return or issue a partial refund based on the item’s condition.

2. Non-Returnable Items

The following items are not eligible for return (unless defective or incorrect):

• Clearance / final sale items
• Free gifts

For defective, damaged, or incorrect items, please contact us with photo evidence.

3. Return Process

To initiate a return:

1. Contact our customer service via:
   • Email: service@veysha.com
2. Provide:
   • Order number
   • Reason for return
   • Photos (if the item is defective or incorrect)
3. Once approved, we will provide:
   • Return instructions
   • Authorized return address

Important Notice:

• Do NOT send items back without authorization
• The address on the original package is NOT the return address
• Unauthorized returns may not be accepted or refunded

4. Return Shipping Fees

• Customers are responsible for return shipping costs unless:
  • The item is defective
  • The wrong item was sent
• We recommend using a trackable shipping service, as we are not responsible for lost returns.

5. Refund Policy

• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved:
  • Refund will be issued to your original payment method
  • Processing time: 5–10 business days (depending on your bank or payment provider)

Shipping fees (if any) are non-refundable, unless the return is due to our error.

6. Order Cancellation

• Orders can be cancelled within 24 hours of purchase for a full refund.
• Once the order has been shipped, it cannot be cancelled.

To cancel an order, please contact us via the Contact Us page.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank

service@veysha.com

8. Contact Information

For any return or refund inquiries, please contact:

• Email: service@veysha.com